Follow the Sun support

Your UK IT Team, Working around the clock for your global business

When your teams are spread across multiple time zones, IT issues don't wait for business hours. Texaport's Follow the Sun support model means there is always someone available, wherever your people are working, at whatever time. Book a free consultation to find out how we can extend your IT coverage across every location you operate from.

Book your free IT coverage consultation

What's Included in Texaport's Follow the Sun Support

A single IT support contract that covers your entire organisation, across every time zone, every location, and every device, delivered by a UK-founded team you can trust.

24/7 Monitoring & incident response

Your Microsoft 365 environment, network, endpoints, and security posture are monitored around the clock. When an incident occurs, at any hour, in any location, our team responds immediately, not at 9 am the next morning.

Global coverage, UK standards

Texaport employs full-time engineers across APAC, EMEA, and LATAM, working normal hours in their respective time zones, not UK staff on night shifts or third-party call centres picking up overflow. Your overseas offices get the same quality of support as your UK headquarters, delivered by a permanent Texaport engineer who is fully in their working day when your teams need them.

Single point of contact across all locations

One IT support contract, one service desk, one account manager, regardless of how many countries your business operates in. We remove the complexity of managing multiple regional IT providers and give your leadership team a single, accountable partner for IT across the whole organisation.

Microsoft 365 support for distributed teams

From Teams and SharePoint to Outlook, OneDrive, and Copilot, we support your entire Microsoft 365 environment across every time zone. Configurations, permissions, and user management are handled consistently across all locations, so your people have the same experience whether they are in Manchester or Melbourne.

GDPR-Compliant Global IT Delivery

Every element of our service is delivered by UK-based staff, keeping your data within a GDPR-compliant framework regardless of where your offices are located. For businesses with EU operations post-Brexit, this removes the data-residency uncertainty associated with offshore IT delivery models.

Scalable Coverage as You Expand

Opening a new office in a new country should not mean a new IT headache. Texaport's Follow the Sun model scales with your business, adding new locations, users, and time zones to your support contract without disruption to the teams already covered.

Success stories

How Texaport Built a Scalable IT Architecture for Mindtool’s Global Growth

"Texaport provided a superb service throughout the preparation, go live and post live activities of the project. Feedback from employees and the senior leadership team were very complimentary on how smooth and easy the transition was"
James Pritchard Programme Manager, Mind Tools

The Hidden Cost of IT Support That Stops at 5 pm

For UK businesses with global offices, a standard IT support contract leaves significant gaps. The consequences are not always visible until something goes wrong — but the impact on productivity, security, and staff experience is happening every day.

Your Singapore office starts work while your IT team is asleep

Time zone gaps mean overseas employees start their day without access to IT support. Incidents that would be resolved in minutes during UK hours can sit unaddressed for half a working day, affecting productivity, client delivery, and staff confidence in the tools they rely on.

A security incident at 2 am has no one watching

Cyber threats don't observe business hours. Without round-the-clock monitoring and response capability, an incident that begins outside UK working hours can escalate significantly before anyone is aware of it. For businesses with global operations, the attack surface is always active — your IT coverage should be too.

Your current MSP covers the UK and nothing else

Most UK MSPs are built for UK businesses. When you expand internationally, you outgrow their model, but switching IT providers feels disruptive and complex. Texaport's Follow the Sun model is built specifically for UK-headquartered businesses with global teams, with no offshore call centres and no compromise on service quality.

Ready to give your global teams the IT support they deserve?

If your business has outgrown a UK-only IT support model, we would love to show you what Follow-the-Sun support looks like in practice. Book a free consultation with our team, and we will map your current coverage gaps and give you a clear picture of how Texaport can close them.